Messengers
WhatsApp + NeuronChat
WhatsApp connects via Wazzup / WhatsApp Business. The NeuronChat agent answers in the messenger customers already use and sends leads to the dashboard or CRM.
- category
- Messengers
- status
- Available
- setup
- in the dashboard, no code
overview
What WhatsApp + NeuronChat gives you
WhatsApp as a sales channel
In B2C and local business WhatsApp is often the main channel after the website. Customers already trust in-app chat and expect a fast answer about a service or booking.
NeuronChat closes common questions from the knowledge base and qualifies the request before a manager call. That reduces shift load and keeps night requests.
How the connection works
Dialogs go through a WhatsApp Business provider (Wazzup and similar). The agent uses the same knowledge and skills as the website widget.
scenarios
How teams use it
Night requests
A customer writes on WhatsApp after hours. The agent answers about services and prices, captures the contact and request, and the manager calls back prepared.
Booking and consultation
In local business customers ask about a service and free time. The agent covers common questions and hands over to a human when a custom answer is needed.
Website and WhatsApp together
One agent serves the widget and WhatsApp: shared knowledge and skills, leads from both channels in one list.
setup
How to connect
- 01Connect a WhatsApp Business provider supported by NeuronChat.
- 02Link the channel in the dashboard Integrations section.
- 03Check a test dialog and lead handoff to CRM.
mechanics
How the agent works in any channel
- 01
Knowledge base
The agent answers from your FAQ, price list and website pages, the same way in every connected channel.
- 02
Skills
Lead capture, qualification and operator handoff are switched on in the dashboard without code.
- 03
Leads and history
Every dialog and lead is stored in the NeuronChat dashboard, so the team sees context before replying.
questions
WhatsApp integration FAQ
Is WhatsApp available on every plan?
Yes, WhatsApp works on any paid plan as one of the agent channels. You only need an account with a supported provider such as Wazzup.
Is it the same agent as on the website?
Yes. One knowledge base and skills, different entry points.
more
See also
TelegramNeuronChat connects Telegram as an agent channel and as a team lead-alert channel. One agent answers in the bot and on the website from one knowledge base.
amoCRMA lead from the NeuronChat chat becomes an amoCRM deal right away: a contact without duplicates, the chosen pipeline and stage, a responsible user, the order amount and the chat history in a note.
YClientsFor salons, clinics and studios the agent collects a booking request and can pass it toward YClients client base workflows.
Ready to connect channels to your agent?
In NeuronChat every integration is set up without code. Website widget in minutes; CRM and messengers under Integrations.