Messengers
Telegram + NeuronChat
At a glance
NeuronChat connects Telegram as an agent channel and as a team lead-alert channel. One agent answers in the bot and on the website from one knowledge base.
Why connect Telegram to an AI agent
Customers already message in Telegram: availability, price, booking. If you only answer on the website, some requests get lost in managers' personal chats.
The integration gives one scenario: the agent answers from your documents, captures contacts and escalates to a human when needed. Lead alerts can go to the team work chat.
What NeuronChat + Telegram can do
The agent converses in the bot, relies on FAQ, price list and site pages, and sends leads to the dashboard and CRM.
- Answers from a knowledge base, not flowcharts
- Name and phone capture by skill rules
- Manager alerts on new leads
- Same agent as on the website widget
How to connect
- Create a bot with @BotFather and copy the token.
- In the NeuronChat dashboard open Integrations → Telegram and paste the token.
- Test answers on common questions from your knowledge base.
- Enable alerts to the team chat if you need lead notifications.
FAQ
Do I need a separate agent for Telegram?
No. One agent serves website and Telegram. Knowledge base and skills are shared, leads gather in one dashboard.
Can I use alerts only without a customer bot?
Yes. Telegram is often used for manager alerts while customer dialog stays on the website widget.
See also
- WhatsAppDialogs via Wazzup / WhatsApp Business. How to connect WhatsApp to NeuronChat: scenario, setup steps and FAQ.Open
- VKReplies in VK community messages. How to connect VK to NeuronChat: scenario, setup steps and FAQ.Open
- amoCRMCreate leads and deals from chat and the widget. How to connect amoCRM to NeuronChat: scenario, setup steps and FAQ.Open