AI sales agent for online stores

Shoppers ask the same questions over and over: is the item in stock, what is the delivery, how do I make a return, what's in the box. Operators can't keep up during peak hours, and at night and on weekends requests go unanswered altogether. An AI agent on your website and in messengers checks availability, explains delivery and payment, and guides the customer to place an order.

The agent is trained on your catalog, delivery and return terms, and FAQ. It doesn't make up timelines or prices; it relies on the uploaded data. For complex questions (for example, warranty on electronics), it offers to leave contact details or move to support.

Conversion grows: customers get an answer immediately and are more likely to complete the purchase. The load on the call center and messenger support goes down.

Upload to NeuronChat your catalog or key product categories, delivery and payment terms, and return policy. Add an FAQ: delivery times by region, payment methods, how to make a return. The agent will use this in its answers and, when needed, offer to go to the cart or leave a request.

Turn on lead capture for requests like "call me back", "help me choose a gift", or "wholesale". Place the website widget on every page so shoppers can ask a question from any product card.

Update the knowledge base when new arrivals and promotions appear. This way the agent will offer current products and terms and cut down on "outdated" answers.

Stores report higher conversion and average order value: customers get answers faster and abandon their carts less often. The load on support and the call center drops, especially during peak periods and at night.

A consistent style and reliance on an up-to-date catalog and terms reduce errors and disputes. Shoppers come to checkout with a clear understanding of availability, delivery, and returns.

You can start deployment with key categories and delivery terms and expand the knowledge base as needed. The website widget and the messenger bot work from the same knowledge base, so requests aren't lost.

Catalog integration can be manual: you upload key categories, bestsellers, and delivery terms to the knowledge base. The agent answers questions like "is it in stock", "what is the delivery", and "how do I return it", guides customers to place an order, or hands off to support for complex cases.

Night and weekend requests are no longer lost: the bot answers immediately, and requests like "call me back" or "help me choose a gift" land in your dashboard. In the morning, operators work through them by priority and reach the hot customers.