Took the load off admissions at peak
During admissions season the agent closes typical applicant questions in seconds. Staff handle complex cases instead of the same FAQ over and over.
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Orders don't wait for a manager
Customers get answers on bouquets and delivery anytime. Evening-traffic requests no longer sit until morning.
Booking without a line at the host stand
Guests check the menu and book a table in chat — at evening peak that takes the main load off the host.
Faster from interest to a reservation
The widget turns event and table questions into requests right away — no manual copy-paste from messengers.
Structure from the first message
For banquets the agent collects date, guests, and format — the manager gets a qualified inquiry, not a vague ask.
Night peak without losses
At peak hours guests get instant answers on booking and terms — inquiries aren't lost in the rush.