Requests
Every request ends upin the CRM and with a manager.
Customers write in messengers, call and fill in forms, and some requests get lost between channels. ChatNeuron collects them in one place, clarifies the request and passes it to the CRM owner with a short summary.
Problem
Requests get lost between channels
Every channel on its own
Telegram is on one person's phone, Avito on another's, email on a third's.
A request without context
The manager gets "call me back" and has to find out again what the customer needs.
Outside working hours
Evening and weekend requests wait until morning, or go to competitors.
How it works
One stream of requests instead of ten chats
What we connect
- Website, Telegram, WhatsApp, VK, MAX, Avito, Instagram, email
- CRM: amoCRM, Bitrix24, RetailCRM, TaskNeuron
- Booking: YClients, Google Calendar; orders: iiko
What the AI employee does
- Replies to the customer immediately, at any time
- Clarifies the request: what is needed, budget, timing, contact
- Creates a deal or booking for the owner set in settings
- Notifies the team in Telegram or by email
- Hands a live dialogue to an operator; if nobody picks it up within 3 minutes, it takes the contact itself
What the owner sees
- All requests in one list with channel and status
- How many arrived outside working hours
- Requests stuck without an answer
Step by step
How a request reaches the manager
The customer writes or calls
Into any connected channel: website, messenger, email.
AI clarifies
Asks the necessary questions and collects the contact.
Deal in the CRM
With a conversation summary, the source and the next step.
The manager is on it
A Telegram notification; a live dialogue can be taken over in one click.
Result
Fewer lost requests
Illustrative calculation: plug in your own numbers and X-ray will calculate them from your data.
- + 12 dealsper month from requests that used to be lost
- ≈ 1.2M ₽revenue per month
- 0 "call me back"without context
In industry scenarios
Where this is a step of the end-to-end scenario
- HoReCaFrom booking to repeat visitAdvertising → Requests → Banquets → Order and payment → Manager calls → Money → Repeat visit
- Clinics & beautyFrom call to repeat visitAdvertising → Calls and messages → Booking → Visit → Front desk → Money → Repeat visit
- RetailFrom ads to repeat purchaseAdvertising → Product questions → Order and payment → Wholesale and quotes → Receivables → Stock and margin → Repeat purchase
- Real estateFrom expensive lead to dealAdvertising → Requests → First reply → Calls and viewings → Long cycle → Money → Follow-up
- EducationFrom request to course renewalAdvertising → Requests → First reply → Trial lesson → Sale after the trial → Payment → Renewal
- Services and agenciesSelling services by phoneAcquisition → Requests and briefs → Negotiations → Project → Development → Payment → Repeat projects
Questions
Frequently asked questions
All questions about ChatNeuronCan requests be distributed between managers?
Right now a request goes to the owner set in the CRM connection settings, and the notification goes to the shared team chat. After that it is distributed by the rules of your CRM.
Which CRMs are supported?
amoCRM, Bitrix24, RetailCRM and TaskNeuron. For booking, YClients and Google Calendar; for restaurant orders, iiko.
What about phone calls?
Calls from telephony (Mango, Zadarma, Novofon, UIS, Beeline) are analyzed by AI Sales Head: the summary and next step are written into the deal.
Collect your requests in one place
Connect your channels and CRM, and check how many requests are lost right now.