What pros and cons show up as dialog volume grows?
Кратко
Strengths: fast launch, RAG on your data, website + messengers. Limits: dialog caps and deep custom work via Enterprise.
Pros
- Widget live in minutes, no flowcharts
- One agent across site and channels
- Fact control via knowledge base
- Clear dialog-based pricing
What to watch
- When the dialog limit is exhausted, visitors still get answers, but dialogs and leads stay hidden in the dashboard until you expand the pack
- Complex internal systems and SLA are easier on Enterprise
- Omnichannel focuses on the RU stack (Telegram, WhatsApp, VK, CRM), not a global WhatsApp BSP suite
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