Error reference
INJECTION
Suspected prompt injection
SummaryHTTP 429
This request cannot be processed — it looks like an attempt to change the assistant’s rules.
Why this happens
- The text contains model commands such as “forget instructions”, “answer as…”, system tags, or similar patterns.
- In the site widget such a request usually gets a polite refusal (HTTP 200). INJECTION is more often visible in API and integrations.
What to do
- Ask a normal question about a product, service, or order — without telling the assistant how to behave.
- For role and style tests, use agent settings in the dashboard, not visitor chat commands.