What is a business AI agent and how does it differ from a chatbot?
Кратко
An AI agent relies on your documents and skills. A builder chatbot usually follows a rigid if/then script.
In plain words
A builder chatbot follows buttons and branches. An AI agent understands a free-form question, finds an answer in FAQ, price list and website, then suggests the next step: lead, booking, escalation.
When to choose an agent
- Customers phrase questions differently
- Price list and terms change often
- You need website and messengers in one loop
- Facts outside the knowledge base must not be invented
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